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Running this script file is a temporary workaround. The bug will be fixed in a new build as soon as possible.

Hotfix (apply on all Frontend servers):

  • Download and unzip the hotfix file <link>
  • Logged in as administrator, run the hotfix batch file with administrative rights (Run as Administrator)

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Automatic networks groups that have been renamed reappear with original name

Symptoms: When an automatically generated network group is renamed under Administration > Agent > Groups, and a new agent is added to the same network, the original automatic network group name shows up in the list next to the renamed one.  

 

 

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Temporary hotfix available. The bug will be fixed in a new build as soon as possible.

Hotfix (apply on all Frontend servers):

  • Download and unzip the hotfix .jar file <link>
  • Stop the Performance Guard Frontend Server service in Windows Service Manager
  • Rename the ???.jar file in the ??? directory
  • Copy the downloaded .jar file (overwrite) into the ??? directory on all Frontend Servers
  • Start the ??? service again in Windows Service Manager

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Frontend server stops communicating

Symptoms: The Performance Guard Frontend Server service first stops communicating with the Performance Guard Backend Server, which will increase the memory usage on the Frontend Server. After a while the Frontend Server stops receiving data from Agents, and the Agents go offline indicated by a gray Agent icon in the notification area (also known as system tray).

 

 

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