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Running this script file is a temporary workaround. The bug will be fixed in a new build as soon as possible.

Hotfix (apply on all Frontend servers):

  • Download and unzip the hotfix-6-3.zip file
  • Logged in as administrator, run the hotfix batch file with administrative rights (Run as Administrator)

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Automatic networks groups that have been renamed reappear with original name

Symptoms: When an automatically generated network group is renamed under Administration > Agent > Groups, and a new agent is added to the same network, the original automatic network group name shows up in the list next to the renamed one.  

 

 

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Temporary hotfix available. The bug will be fixed in a new build as soon as possible.

Hotfix (apply on all Frontend servers):

  1. Download and unzip the backend.jar file
  2. Stop the "Performance Guard Backend Server" service in Windows Service Manager.
  3. Rename the backend.jar file in the <PGUARD_INSTALLATION>\notification directory
  4. Copy/overwrite  the downloaded .jar file into the <PGUARD_INSTALLATION>\notification  directory
  5. Start the "Performance Guard Backend Server" service again in Windows Service Manager

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Frontend Server stops communicating

Symptoms: The Performance Guard Frontend Server service first stops communicating with the Performance Guard Backend Server, which will increase the memory usage on the Frontend Server. After a while the Frontend Server stops receiving data from Agents, and the Agents go offline indicated by a gray Agent icon in the notification area (also known as system tray).

 

 

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