Problem
During initial setup of a new iOS / iPad an error is displayed stating that the profile must be installed interactive.
On a DEP'ed iOS device, during the activation process, the error: Installation of profile failed. "com.capasystems.profile must be installedinteractively" appears. When you reboot the device, the same error appears again and the device is stuck in a loop. |
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Cause
This error comes on iOS 13.x and iPad OS 13.x when a system update is ongoing. For some reason the profile cannot be installed when system is about to be updated.
Work around
You need to wipe the device and in some cases even download the OS again.
Restore your iOS or iPadOS device
See this guide from Apple: Restore your iOS or iPadOS device in iTunes on PC
During initial setup, answer no to update automatically. If you have a device with this error, it will properly get stuck in this state and you will have to wipe it an start all over.