Use Case: Report to Top Management

This short use case describes how to produce reports in PerformanceGuard. It takes you through the following tasks in PerformanceGuard Central:

• Generate a report
• Add subscribers to automatically generated reports
• Find archived reports

 
Last week John, the IT systems manager at a hospital, deployed new login scripts to computers on three of the hospital's wards. In PerformanceGuard, John can see that the new login scripts have improved login times with around 20 seconds on average, which is very good news because the computers are used by many different doctors, nurses and medical secretaries who log in and out of the computers many times every day.

Top management, however, are not always easy to please ...: They have asked John to justify why he needed several days—including a Sunday on overtime pay—to prepare and deploy the new login scripts. They have also asked John to prove how his effort will benefit patients.

John has done a bit of calculation, and even he was surprised that his new login scripts will save the wards several hours of waiting time every day:

The three wards have a total of 60 computers, and they each get an average of ten logins per day. When John's new login scripts reduce the duration of each login with 20 seconds, that gives staff on the three wards up to 12000 seconds—or 3,33 hours—more per day in which they can actively take care of patients instead of passively waiting for computers.

In the PerformanceGuard web interface, John selects REPORTING > Reports. He then generates the report Computer Startup & Login - Monthly Overview that covers the current month. The report's charts clearly document the positive effect of John's new login scripts. He saves the report in PDF format, and sends it to top management along with his calculations.

Next morning, John is congratulated by the hospital director, who asks if he can get a similar report every month from now on. "Sure," says John and selects ADMINISTRATION > Event Management > Notification Recipients in the PerformanceGuard web interface. He clicks New Notification Recipient and adds the hospital director as a recipient. John then edits the newly created recipient, selects Report Subscriptions and adds the report to the hospital director's subscriptions. PerformanceGuard will now automatically generate the report and send it to the director every month.

When the hospital director asks if it would also be possible to get reports from the past few months, John has already selected REPORTING > Reports and clicked the link in the Keep for column that takes him to the archived versions of the report. "Will the past three months suffice...?"