After Upgrade PerformanceGuard Behaves Strangely

Symptom: After you have upgraded PerformanceGuard to a new version, the PerformanceGuard web interface looks strange (old icons, etc.) and/or you get error messages because the web interface can't connect to the PerformanceGuard Backend and Frontend servers.

Possible Causes & Solutions

This can happen if PerformanceGuard cache and work folders were not cleaned up before you started the new version of PerformanceGuard.

To clean up the folders:

1. Select

   Open

   

    /Start, type services.msc, press ENTER and stop the PerformanceGuard Backend Server, Frontend Server and Web Server services.

2.  

    

    

    

    

    

   Go to [PerformanceGuard installation folder]\collector\cache\ and delete all files in that folder.

    

    

    

    

    

    

3.  

    

    

    

    

    

   Go to [PerformanceGuard installation folder]\display\work\ and delete all files in that folder.

    

    

    

    

    

    

4. Delete the log files in the following folders:

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     [PerformanceGuard installation folder]\collector\logs\

      

      

      

      

      

      

   •  

      

      

      

      

      

     [PerformanceGuard installation folder]\display\logs\

      

      

      

      

      

      

   •  

      

      

      

      

      

     [PerformanceGuard installation folder]\notification\work\

      

      

      

      

      

      

5. Select  

   Open

   

    /Start, type services.msc, press ENTER and start the PerformanceGuard Backend Server, Frontend Server and Web Server services again.