PerformanceGuard is a software solution that monitors your IT systems and tells you if anything is wrong.
- Wrong means, for example, unusually long response times, congested networks, unusual resource usage or unusually large amounts of traffic.
- Unusual typically means something that crosses predefined thresholds, for example if DNS response time goes above 50 milliseconds.
PerformanceGuard reports exactly what's wrong, and which of your organization's locations and computers are affected. You can get alerted when something looks like it could go wrong, rather than when it has gone wrong. That way you can fix potential problems before they become real, and users begin to get affected.
Let's look at some examples:
Get Fast Service
You call your insurance company to file a claim. The call center guy who answers your call looks up your details in a database.
Yesterday, that database began to respond slowly, but PerformanceGuard detected it, and the insurance company's IT division fixed it. That's why you get a quick response from the call center guy today. Your time is precious, so you're a happy customer.
Without PerformanceGuard, every caller would have waited an average of 30 seconds longer today. For a call center that gets 1000 calls a day, that would have meant a total of 8½ hours' extra waiting time, which in turn corresponds to an entire working day that could have gone to waste.
Watch Your Service Providers
Do you use external providers of IT services?
Do they live up to their promises? Are the services always available? Do the services respond quickly? Do you get whatyou pay for?
PerformanceGuard can tell you.
If you provide IT services yourself, PerformanceGuard can also tell you whether you live up to your own promises.
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