Symptom: After you have upgraded PerformanceGuard to a new version, the PerformanceGuard web interface looks strange (old icons, etc.) and/or you get error messages because the web interface can't connect to the PerformanceGuard Backend and Frontend servers.
Possible Causes & Solutions
This can happen if PerformanceGuard cache and work folders were not cleaned up before you started the new version of PerformanceGuard.
To clean up the folders:
- Select
/Start, type services.msc, press ENTER and stop the PerformanceGuard Backend Server, Frontend Server and Web Server services. Go to [PerformanceGuard installation folder]\collector\cache\ and delete all files in that folder.
Go to [PerformanceGuard installation folder]\display\work\ and delete all files in that folder.
- Delete the log files in the following folders:
[PerformanceGuard installation folder]\collector\logs\
[PerformanceGuard installation folder]\display\logs\
[PerformanceGuard installation folder]\notification\work\
- Select /Start, type services.msc, press ENTER and start the PerformanceGuard Backend Server, Frontend Server and Web Server services again.
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