Problem
When you try to import a package from CapaPacks you get an error.
Troubleshooting
Please try the following to solve the issue, before contacting customer service :
- Do the destination package already exist with the same name and version ?
- Are there sufficient free disk space on the partition containing the packages ?
- Are some of the package files being deleted or quarantined by your antivirus product ?
- Do the console log* show anything obvious ?
The console log can be found in the "%AppData%\CapaInstaller\Logs\CMS" directory.
Create Incident
If none of the troubleshooting steps above solves your issue, please create a CapaFactory Incident using the link below.
To help you solve your issue as fast as possible, please provide us with the following information when creating the incident :
- The package name and version you are trying to upgrade from ?
- The package name and version you are trying to upgrade to ?
- Are CapaPacks integrated in the console or have you downloaded the package from our website ?
- An exact description of the issue - when and how do the issue occur ?
- A copy of the console log* from the unit where you are trying to import the package ?
Create CapaFactory Incident
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