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Please try the following to solve the issue, before contacting customer service :

1. Do Does the destination package already exist with the same name and version?
2. Are Is there sufficient free disk space on the partition storing containing the packages?
3. Are some of the package files being deleted or quarantined by your antivirus product?
4. Do Does the console log* show anything obvious?

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1. The package name and version you are trying to upgrade from?
2. The package name and version you are trying to upgrade to?
3. Are CapaPacks integrated into the console or have you downloaded the package from our website?
4. An exact description of the issue - when and how do does the issue occur?
5. A copy of the console log* from the unit where you are trying to import the package?

Create CapaFactory Incident

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