Troubleshooting CapaInstaller Console - will not open

If you are encountering an issue where the CI Console will not open, you may need to reinstall the CI Console to resolve the problem.

This solution required that you have access to the console from another computer

 Solution 1

Step 1: Access the Package

1. Navigate to Applications and Packages.

2. Go to Computer Packages.

3. Select Capainstaller.

4. Choose Capainstaller Console.

Step 2: Check If Package Is Linked

• If the package is already linked to the endpoint, you need to set the package as "waiting."

  • How to Set as Waiting:

    • Right-click on the endpoint (in the view to the right).

    • Select Set as Waiting.

Step 3: Link the Package (If Not Already Linked)

• If the package is not linked yet, you need to link it:

  1. Mark the package.

  2. Press CTRL+C to copy the package.

  3. Go to the endpoint where you want to install the package.

  4. Press CTRL+V to paste the package.

Step 4: Restart the Agent

• After the package status has been changed to "waiting" or the package has been linked, you need to restart the agent for installation:

  1. Right-click on the client.

  2. Select Restart Agent.

  3. This will prompt the agent to install the package.