Troubleshooting CapaWinUpgrade - Installation screen

Owned by Max Grue, created
Last updated: Oct 21, 2024 by Martin Gudme Søndergaard
2 min read

 CapaWinUpgrade - Error Installation Screen

[JOBERROR] : The installation screen application is not installed, but other components are still installed. Please repair or remove the installation screen

 Use clean Installation Screen package

Steps to Resolve the Issue

Use of Clean Installation Screen Package: You need to use a cleanup package specifically designed for this error. Follow the instructions to import the Installation Screen CleanUp v1.0 package into CapaInstaller.

  1. Set WinUpgrade to Failed Status: Since the installation is incomplete, set the WinUpgrade package status as "failed" and restart the computer to refresh the system state.

    image-20241011-084127.png

  2. Importing and Running the Cleanup Package:

    • Open CapaInstaller Console.

    • Import the Installation Screen CleanUp v1.0.zip package into the console.
      Installation Screen CleanUp_v1.0.zip

    • Once imported, link the cleanup package to the client machine that experienced the failed WinUpgrade.

    • After linking, restart the agent on the client and wait for the package to be installed. This should help resolve any issues with the installation screen application.

  3. Re-running the WinUpgrade Package: Once the cleanup package runs successfully, proceed with re-running the WinUpgrade package on the client machine. The previous error should no longer occur.

 

Troubleshooting

If the Installation Screen CleanUp package log file contains the error

MSI_CheckEngineState: In transaction mode - Retrying #1

restart the client and try running the cleanup package again. This error usually indicates that some MSI installations are still in progress or locked, and a restart should clear any pending transactions.

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