If Want to Know if a Problem Affects One or Multiple Computers

When a user calls you about a problem, you often need to determine the scale of the problem: Whether the user's computer is the only one that has the problem, or whether other computers have the same problem.

The Computer Overview dashboard (Dashboards > Computer Overview) tells you just that. When you look up a computer on that dashboard, its Computer and Neighborhood Status Widget compares the performance of the computer with the performance of other computers nearby.

Click the thumbnail to view an example where the problem clearly only affects a single computer.