Troubleshooting Capaone Apple MDM

 Problem

If apps doesn't get installed try and Clear the Queue

 Solution 1

Steps to Clear the Queue:

1. Access the Endpoints Management Interface:

   • Start by navigating to your organization's Endpoints under apple Endpoints.

   • Locate the specific endpoint you wish to clear the queue for.

2. Select the Endpoint:

   • To the right of the endpoint name, you will see three dots (the options menu).

   • Click on the three dots to open the options.

3. View Request:

   • From the dropdown menu, select “View Request”. This will take you to a page showing the current state of the requests and tasks in the queue for this endpoint.

4. Clear the Queue:

   • Once in the “View Request” screen, locate the option to “Clear Queue”.

   • Click this option to clear all pending tasks from the queue.

 Related articles