Troubleshooting Capaone Apple MDM

Owned by Mikkel Knop
Oct 10, 2024
1 min read

 Problem

If apps doesn't get installed try and Clear the Queue

 Solution 1

Steps to Clear the Queue:

  1. Access the Endpoints Management Interface:

    • Start by navigating to your organization's Endpoints under apple Endpoints.

    • Locate the specific endpoint you wish to clear the queue for.

  2. Select the Endpoint:

    • To the right of the endpoint name, you will see three dots (the options menu).

    • Click on the three dots to open the options.

  3. View Request:

    • From the dropdown menu, select “View Request”. This will take you to a page showing the current state of the requests and tasks in the queue for this endpoint.

  4. Clear the Queue:

    • Once in the “View Request” screen, locate the option to “Clear Queue”.

    • Click this option to clear all pending tasks from the queue.

 

 Related articles